Try Somavedic in your home with complete peace of mind
Experience active environmental harmonization in your daily life for 60 calendar days. If you decide your device is not the right fit for your space, return it for a refund of the device purchase price.
- 60 calendar days
- From date of purchase to dispatch your return package.
- 1–5 business days
- Refund credited to your original payment method after inspection.
- 100% eligible models
- Full device refund on standard models in original packaging.
- Complimentary care
- Personalized support and placement consultation before you return.
Not feeling the difference yet? Let us help optimize your setup
Harmonization works subtly and continuously in your space. For many owners, the most noticeable shifts occur after 2 to 4 weeks of continuous use as the body acclimates. Placement also matters — elevating the unit on a wooden surface, avoiding dense metal enclosures, and centering it within the home often resolves initial questions. Before initiating a return, our care team offers free placement guidance to ensure you are getting the intended experience.
“Before deciding to return your Somavedic device, we recommend using our consultation service via our Customer Support Hotline.”
We answer questions regarding room placement, water carafes, and adjustment periods.
What is eligible for the 60-day money-back guarantee
We believe in honest, straightforward terms. Here is an overview of which items are covered by the 60-day satisfaction program and which items have separate conditions.
Eligible Somavedic models
Core desktop units designed for home, office, and travel harmonization.
- Full refund of the device purchase price upon inspection.
- Full 60 calendar days from the purchase date to evaluate in your space.
- Protected by 2-year warranty on materials and functional defects, plus 5-year LED diode coverage.
Non-returnable items & exceptions
Customized bespoke creations and personal accessories are excluded from the 60-day trial program.
Somavedic Gold
Customized and calibrated individually for each client; our 60-day money-back guarantee does not apply.
Accessories & personal items
Bracelet, Carafe (and Carafe Sets), Crystal Pyramid, and Somavedic Tiny are not eligible for the 60-day satisfaction trial.
Defective or damaged items remain fully covered for free exchange under our 2-year manufacturer warranty.
How the return process works
Follow these four steps to ensure your return is approved quickly and without unexpected deductions.
- 01
Request return authorization (RMA)
Email support@somavedic.com within 60 calendar days of your purchase date. Include your order number and model. We will provide return authorization and the designated returns warehouse address.
- 02
Pack with original box & dual packaging
Place the unit, USB cable, power adapter, and all plug tips in the original presentation box. Double-box it inside a sturdy shipping carton with cushioning to protect the handcrafted crystal in transit.
- 03
Ship with a tracked carrier
Ship the package using your preferred tracked courier service. Return shipping costs are covered by the customer. Retain your tracking receipt until your refund is fully issued.
Tracked courier - 04
Inspection & fast refund
Once received and inspected at our warehouse, you receive an email confirmation. Approved refunds are credited to your original payment method within 1 to 5 business days.
1–5 business days
Important: Please do not send returns directly to the manufacturer headquarters without an authorized return address and RMA confirmation.
Return readiness checklist
Double-check your parcel before sealing to ensure safe transit and protect your full refund amount.
0 of 6 items verified
Check off items as you pack your parcel to confirm readiness.
Packaging reduction notice (50 USD)
If a Somavedic device is returned without its original presentation packaging or is missing original accessories (USB cable, power adapter, or adapter tips), the refund amount will be reduced by 50 USD to cover manufacturer replacement parts.
Understanding your refund breakdown
A clear overview of what is refunded and non-refundable third-party costs.
Device purchase price
The purchase price of eligible devices is refunded in full to your original payment method (minus 50 USD only if original packaging or accessories are missing).
Outbound shipping & Monk Protect
Original shipping charges and Monk Protect delivery protection are third-party fulfillment and transit protection services that have already been rendered.
Return shipping costs
You are responsible for covering shipping costs when returning an unwanted item. We recommend using a tracked, insured carrier service.
Approved refunds are credited to your original payment method within 1–5 business days after inspection.
Late or missing refunds
If your refund was confirmed by email but has not yet appeared on your statement, follow these four steps:
- 01
Double-check your bank account or payment provider balance.
- 02
Contact your credit card company, as official posting can take 2 to 5 business days depending on billing cycles.
- 03
Contact your bank, as institution-specific processing windows can delay posting times.
- 04
If you have completed these steps and still have not received your refund, email support@somavedic.com and we will immediately provide the transaction reference.
Exchanges and 2-year warranty protection
If your Somavedic arrives damaged in the mail or develops a defect, you do not need to use the 60-day satisfaction return program. We replace damaged or defective units at no cost to you under our warranty policy.
2-year device warranty
Covers material, manufacturing, and functional defects arising during normal use.
5-year LED diode coverage
Extended manufacturer warranty specifically for internal illumination LED diodes.
Returns & guarantee FAQ
Direct answers to questions regarding the 60-day window, packaging, shipping, and exceptions.
Need assistance with a return or question?
Our care team is ready to provide return authorization, placement guidance, and order support.
Official purchase policies
Review the full legal policy documents for your purchase jurisdiction.
Somavedic USA · Somavedic Technologies s.r.o.
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